Terms and Conditions of Geppaw These Terms govern the use of Geppaw, and, any other related Agreement or legal relationship with the Owner in a legally binding way. Capitalised words are defined in the relevant dedicated section of this document, the Payment Terms document and Community Conduct document. The User must read this document carefully. The reading of Payment Terms and the Community Conduct rules are necessary for a user to be able to use Geppaw’s services being consistent with the current rules. Although the entire contractual relationship relating to these Products is entered into solely by the Owner and Users, Users acknowledge and agree that, where Geppaw has been provided to them via the Apple App Store, Apple may enforce these Terms as a third-party beneficiary. Nothing in these Terms creates any relationship of employment, agency, or partnership between the involved parties. Geppaw is provided by: Geppaw SL – Avenida Via Augusta, 15-25 (oficina 236), 08174, Sant Cugat del Vallès, Barcelona (Spain) Owner contact email: info@geppaw.com Information about Geppaw The best canine experts in your hands: online canine support of excellence. It is essential for you to find the right trainer for your dog, this can prevent potentially dangerous situations from occurring. What makes the Geppaw app unique? Professional educators! Are you experiencing any problems in teaching your dog to not be aggressive, relieve from separation anxiety, not to jump when he shouldn’t, react properly in the presence of other people or dogs, not to bark excessively, not to dig holes, or other behavioral problems? Don’t hesitate to get advice from our certified experts. Contact Geppaw’s trainers directly! After mastering a behavior or you’ve completed an exercise, send a video to your chosen trainer directly from the app and receive feedback on your dog’s performance within 24 hours! “Geppaw” refers to this website, including its subdomains and any other website through which the Owner makes its Service available; applications for mobile, tablet and other smart device systems; the Application Program Interfaces (API); the Service; any applications, sample and content files, source code, scripts, instruction sets or software included as part of the Service, as well as any related documentation; What the User should know at a glance Key Terms Dog owners or Buyers refers to users who purchase services on Geppaw. Dog trainers, Trainers or Sellers refers to users who offer and perform services through Training. Trainer’s Chat refers to the virtual place where the Dog owners can access to talk with a specific Dog Trainer. Orders refers to the formal agreements between a Dog Owner and Trainer after a purchase was made from the Trainer’s Chat. The Parts will be used to refer to both the Dog Owners and Dog Trainers. Triner’s Service Offer (TSO), from now on also called Service Offer, Services, is used to refer to the specific service obtained from the conversation between the parts in the Trainers Chat and it is the object of an Order. User Generated Content (“UGC”) refers to the content added by users as opposed to content created by the Site. Please note that some provisions in these Terms may only apply to certain categories of Users. In particular, certain provisions may only apply to Consumers or to those Users that do not qualify as Consumers. Such limitations are always explicitly mentioned within each affected clause. In the absence of any such mention, clauses apply to all Users. Usage of Geppaw and the Service is age restricted: to access and use Geppaw and its Service the User must be an adult under applicable law. Minors may access Geppaw and use its Service only under parental or adult supervision. Geppaw uses automatic renewal for Product subscriptions. Information about the a) renewal period, b) termination details and c) termination notice can be found in the relevant section of these Terms. Important: Consumers based in Germany have different rules applying to them as described in the relevant section of these Terms. TERMS OF USE Unless otherwise specified, the terms of use detailed in this section apply generally when using Geppaw. Single or additional conditions of use or access may apply in specific scenarios and in such cases are additionally indicated within this document. By using Geppaw, Users confirm to meet the following requirements: There are no restrictions for Users in terms of being Consumers or Business Users; Users must be recognized as adult by applicable law; Minors may only use Geppaw under parental or adult supervision; Users aren’t located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist-supporting” country; Users aren’t listed on any U.S. Government list of prohibited or restricted parties; Account registration To use the Service Users must register or create a User account, providing all required data or information in a complete and truthful manner. Failure to do so will cause unavailability of the Service. Users are responsible for keeping their login credentials confidential and safe. For this reason, Users are also required to choose passwords that meet the highest standards of strength permitted by Geppaw. By registering, Users agree to be fully responsible for all activities that occur under their username and password. Users are required to immediately and unambiguously inform the Owner via the contact details indicated in this document, if they think their personal information, including but not limited to User accounts, access credentials or personal data, have been violated, unduly disclosed or stolen. Conditions for account registration Registration of User accounts on Geppaw is subject to the conditions outlined below. By registering, Users agree to meet such conditions. Accounts registered by bots or any other automated methods are not permitted. Unless otherwise specified, each User must register only one account. Unless explicitly permitted, a User account may not be shared with other persons. Account termination Users can terminate their account and stop using the Service at any time by doing the following: By using the tools provided for account termination on Geppaw. By directly contacting the Owner at the contact details provided in this document. However, termination of the account will not be possible until the subscription period paid for by the User has expired. Account suspension and deletion The Owner reserves the right, at its sole discretion, to suspend or delete at any time and without notice, User accounts which it deems inappropriate, offensive or in violation of these Terms. The suspension or deletion of User accounts shall not entitle Users to any claims for compensation, damages or reimbursement. The suspension or deletion of accounts due to causes attributable to the User does not exempt the User from paying any applicable fees or prices. Overview  Only registered users may buy and sell on Geppaw. Registration is free. In registering for an account, you agree to provide us with accurate, complete and updated information and must not create an account for fraudulent or misleading purposes. You are solely responsible for any activity on your account and for maintaining the confidentiality and security of your password. We are not liable for any acts or omissions by you in connection with your account. The Services are offered at prices decided by the Trainers. Buyers pay Geppaw in advance to create an order (see Payment Terms). Orders are purchased through the Pay button found in a Seller’s Training Chat. Geppaw will receive the 15% of the purchase payment, the rest will go to the Trainer. For more details about service fees and payments processing please read the Payment Terms Sellers must fulfil their orders, and may not cancel orders regularly or without cause. Cancelling orders will affect Sellers’ reputation and status. Users may not offer or accept payments using any method other than placing an order through Geppaw.com. Geppaw retains the right to use all published delivered works for Geppaw marketing and promotion purposes. We care about your privacy. You can read our Privacy Policy. We care about animal safety, dignity and rights. We do refuse any form of violence towards any animal, so this also applies to training that uses physical punishments or humiliates an animal. Users undertake to comply with Geppaw’s Matter of Conduct applicable to the Geppaw community and platform in addition to these Terms of Service, as updated from time to time. Geppaw retains the right to use all the User Generated Content for Geppaw marketing and promotional purposes. Sellers Sellers create Services on Geppaw to allow Buyers to purchase their services. Each Service Sellers sell and successfully complete, accredits their account with a revenue equal to 85% of the purchase amount. For more information about receiving payments, fees and taxes see the Payment Terms. For security concerns, Geppaw may temporarily disable a Seller’s ability to withdraw revenue to prevent fraudulent or illicit activity. This may come due to security issues, improper behaviour reported by other users, or associating multiple Geppaw accounts to a single withdrawal provider. Sellers are responsible for obtaining a general liability insurance policy with coverage amounts that are sufficient to cover all risks associated with the performance of their services. Buyers You may not offer Sellers to pay, or make payment using any method other than through the Geppaw.com site. In case you have been asked to use an alternative payment method, please report it immediately to Customer Support. Please refer to the Payment Terms for making Payments through the Geppaw platform and to learn about fees and taxes. Orders All the orders are originated in the Trainer’s Chat, where the buyer can enter and explain his/her needs The seller formulates a Service Offer customised to the buyers needs and then sends a Payment Request  The user can accept and pay or further discuss and remodel the Service and the amount to pay for it When the Buyer completes the Payment Request an Order is created All the orders will have a Due Date: this is the moment when a consultation or a specific training will take place. An order can be in one of these states: Open, Cancelled and Completed. It is Open from its creation and will change its state to Cancelled if one of The Parts decides to do it and has the rights to make this decision. It will be Completed if the Buyer declares it as completed or in case he/she doesn’t have any objection for 15 days after its due date. In case of Dispute about cancellations or refund requests we encourage our Buyers and Sellers to try and settle conflicts amongst themselves. If for any reason this fails users can contact Geppaw’s Customer Support for assistance. For more information about disputes, Order cancellations and refunds please refer to the Payment Terms. The Parts have the right to modify the order’s Due Date till 48h before the original Due Date. After a payment has been completed, and subsequently an order has been created, until the 48h before the Due Date the Parts have the possibility to postpone the Due Date writing it into the Trainer Chat. The Parts can postpone the due date 2 times each.  If the Buyer does not modify the Due Date and does not attend it, the Seller won’t be obligated to reschedule the Service Due Date.  If the Seller does not modify the Due Date and does not provide the service for the scheduled time, then the Buyer will have the right to ask for a reschedule or a refund. The Parts have the right to cancel the order 72h before the Due Date. In case the Seller or the Buyer cancel the order in the 72h before the Due Date, the Buyer has the right to be refunded by the trainer. Later cancellations are not feasible. User Conduct and Protection Geppaw enables people around the world to create, share, sell and purchase nearly any canine service they need at an unbeatable value. Canine Services offered on Geppaw reflect the diversity of an expanding Dog Services economy. Members of the Geppaw community communicate and engage through the Training Chat. To protect our users’ privacy, user identities are kept anonymous. Requesting or providing Email addresses, Skype/IM usernames, telephone numbers or any other personal contact details to communicate outside of Geppaw in order to circumvent or abuse the Geppaw messaging system or Geppaw platform is not permitted. Any necessary exchange of personal information required to continue a service may be exchanged within the Training Chat. Geppaw does not provide any guarantee of the level of service offered to Buyers. You may use the dispute resolution tools provided to you in the Order Page. Geppaw does not provide protection for interactions outside of the Geppaw platform. All information and file exchanges must be performed exclusively on Geppaw’s platform. Rude, abusive, improper language, or violent messages will not be tolerated and may cause an account warning or the suspension/removal of your account. Geppaw is open to everyone. You undertake not to discriminate against any other user based on gender, race, age, religious affiliation, sexual orientation or otherwise and you acknowledge that such discrimination may result in the suspension/removal of your account. Users may not submit proposals or solicit parties introduced through Geppaw to contract, engage with, or pay outside of Geppaw. Reporting Violations If you come across any content that may violate our Terms of Service and/or our Community Standards, you should report it to us through the appropriate channels created to handle those issues as outlined in our Terms of Service. To protect individual privacy, the results of the investigation are not shared. You can review our Privacy Policy for more information. Violations Users may receive a warning to their account for violations of our Terms of Service and/or our Community Standards or any user misconduct reported to our Safety team. A warning will be sent to the user’s email address and will be displayed for such user on the Site. Warnings do not limit account activity, but can lead to your account losing Seller statuses or becoming permanently disabled based on the severity of the violation. Non-Permitted Usage Adult Services & Pornography – Geppaw does refuse any exchange of adult oriented or pornographic materials and services. Inappropriate Behavior & Language – Communication on Geppaw should be friendly, constructive, and professional. Geppaw condemns bullying, harassment, and hate speech towards others.  Phishing and Spam – Members’ security is a top priority. Any attempts to publish or send malicious content with the intent to compromise another member’s account or computer environment is strictly prohibited. Please respect our members privacy by not contacting them with offers, questions, suggestions or anything which is not directly related to their Services or orders. Privacy & Identity – You may not publish or post other people’s private and confidential information. Any exchange of personal information required for the completion of a service must be provided in the Order Page. Sellers further confirm that whatever information they receive from the Buyer, which is not public domain, shall not be used for any purpose whatsoever other than for the delivery of the work to the Buyer. Any users who engage and communicate off of Geppaw will not be protected by our Terms of Service. Authentic Geppaw Profile – You may not create a false identity on Geppaw, misrepresent your identity, create a Geppaw profile for anyone other than yourself (a real person), or use or attempt to use another user’s account or information; Your profile information, including your description, skills, location, etc., while may be kept anonymous, must be accurate and complete and may not be misleading, illegal, offensive or otherwise harmful. Geppaw reserves the right to require users to go through a verification process in order to use the Site (whether by using ID, phone, camera, etc.). Intellectual Property Claims – Geppaw will respond to clear and complete notices of alleged copyright or trademark infringement, and/or violation of third party’s terms of service.  Fraud / Unlawful Use – You may not use Geppaw for any unlawful purposes or to conduct illegal activities. Abuse and Spam Multiple Accounts – To prevent fraud and abuse, users are limited to one active Geppaw account. Any additional account determined to be created to circumvent guidelines, promote competitive advantages, or mislead the Geppaw community will be disabled. Mass account creation may result in disabling of all related accounts. Note: any violations of Geppaw’s Terms of Service and/or our Community Standards is a cause for permanent suspension of all accounts. Targeted Abuse – We do not tolerate users who engage in targeted abuse or harassment towards other users on Geppaw. This includes creating new multiple accounts to harass members through our message or ordering system. Selling Accounts – You may not buy or sell Geppaw accounts. Proprietary Restrictions Users have no right, and specifically agree not to do the following with respect to the Site or any part, component or extension of the Site (including its mobile applications): (i) copy, transfer, adapt, modify, distribute, transmit, display, create derivative works, publish or reproduce it, in any manner; (ii) reverse assemble, decompile, reverse engineer or otherwise attempt to derive its source code, underlying ideas, algorithms, structure or organization; (iii) remove any copyright notice, identification or any other proprietary notices; (iv) use automation software (bots), hacks, modifications (mods) or any other unauthorized third-party software designed to modify the Site; (v) attempt to gain unauthorized access to, interfere with, damage or disrupt the Site or the computer systems or networks connected to the Site; (vi) circumvent, remove, alter, deactivate, degrade or thwart any technological measure or content protections of the Site; (vii) use any robot, spider, crawlers or other automatic device, process, software or queries that intercepts, “mines,” scrapes or otherwise accesses the Site to monitor, extract, copy or collect information or data from or through the Site, or engage in any manual process to do the same, (viii) introduce any viruses, trojan horses, worms, logic bombs or other materials that are malicious or technologically harmful into our systems, (ix) use the Site in any manner that could damage, disable, overburden or impair the Site, or interfere with any other users’ enjoyment of the Site or (x) access or use the Site in any way not expressly permitted by these Terms of Service. Users also agree not to permit or authorize anyone else to do any of the foregoing. Except for the limited right to use the Site according to these Terms of Service, Geppaw owns all right, title and interest in and to the Site (including any and all intellectual property rights therein) and you agree not to take any action(s) inconsistent with such ownership interests. We reserve all rights in connection with the Site and its content (other than UGC) including, without limitation, the exclusive right to create derivative works. Feedback Rights To the extent that you provide Geppaw with any comments, suggestions or other feedback regarding the Geppaw platform or the Site as a whole, as well as other Geppaw products or services (collective, the “Feedback”), you will be deemed to have granted Geppaw an exclusive, royalty-free, fully paid up, perpetual, irrevocable, worldwide ownership rights in the Feedback. Geppaw is under no obligation to implement any Feedback it may receive from users. Confidentiality Sellers should recognize that there might be a need for Buyers to disclose certain confidential information to be used by Sellers for the purpose of delivering the ordered work, and to protect such confidential information from unauthorised use and disclosure. Therefore, Sellers agree to treat any information received from Buyers as highly sensitive, top secret and classified material. Without derogating from the generality of the above, Sellers specifically agree to (i) maintain all such information in strict confidence; (ii) not disclose the information to any third parties; (iii) not use the information for any purpose except for delivering the ordered work; and (vi) not to copy or reproduce any of the information without the Buyer’s permission. General Terms Geppaw reserves the right to put any account on hold or permanently disable accounts due to breach of these Terms of Service and/or our Community Standards or due to any illegal or inappropriate use of the Platform or services. Violation of Geppaw’s Terms of Service and/or our Community Standards may get your account disabled permanently. Users with disabled accounts will not be able to sell or buy on Geppaw. Users who have violated our Terms of Service and/or our Community Standards and had their account disabled may contact our Customer Support team for more information surrounding the violation and status of the account. Users must be able to verify their account ownership through Customer Support by providing materials that prove ownership of that account. Geppaw may make changes to its Terms of Service from time to time. When these changes are made, Geppaw will make a new copy of the terms of service available on this page. You understand and agree that if you use Geppaw after the date on which the Terms of Service have changed, Geppaw will treat your use as acceptance of the updated Terms of Service. User Generated Content User Generated Content (“UGC”) refers to the content added by users as opposed to content created by the Site. All content uploaded to Geppaw by our users (Buyers and Sellers) is User Generated Content. Geppaw does not check user uploaded/created content for appropriateness, violations of copyright, trademarks, other rights or violations and the user uploading/creating such content shall be solely responsible for it and the consequences of using, disclosing, storing, or transmitting it. By uploading to, or creating content on, the Geppaw platform, you represent and warrant that you own or have obtained all rights, licences, consents, permissions, power and/or authority, necessary to use and/or upload such content and that such content or the use thereof in the Site does not and shall not (a) infringe or violate any intellectual property, proprietary or privacy, data protection or publicity rights of any third party; (b) violate any applicable local, state, federal and international laws, regulations and conventions; and/or (c) violate any of your or third party’s policies and/or terms of service. We invite everyone to report violations together with proof of ownership as appropriate. Reported violating content may be removed or disabled. The User undertakes its utmost effort to ensure that the content provided on Geppaw infringes no applicable legal provisions or third-party rights. However, it may not always be possible to achieve such a result. In such cases, without prejudice to any legal prerogatives of Users to enforce their rights, Users are kindly asked to preferably report related complaints using the contact details provided in this document. Users may not therefore use such content in any way that is not necessary or implicit in the proper use of the Service. In particular, but without limitation, Users may not copy, download, share (beyond the limits set forth below), modify, translate, transform, publish, transmit, sell, sublicense, edit, transfer/assign to third parties or create derivative works from the content available on Geppaw, nor allow any third party to do so through the User or their device, even without the User’s knowledge. Where explicitly stated on Geppaw, the User may download, copy and/or share some content available through Geppaw for its sole personal and non-commercial use and provided that the copyright attributions and all the other attributions requested by the Owner are correctly implemented. Any applicable statutory limitation or exception to copyright shall stay unaffected. Access to provided content Content that Users provide to Geppaw is made available according to the criteria outlined within this section. Content for determined audiences Content meant to be made available to specific audiences may only be shared with such third parties as determined by Users. Any personal data, identifier or any other information Users upload in connection with such content (such as a User-ID, avatar or nickname etc.) shall also appear in connection with the content. Users may (and are encouraged to) check on Geppaw to find details of who can access the content they provide. Access to external resources Through Geppaw Users may have access to external resources provided by third parties. Users acknowledge and accept that the Owner has no control over such resources and is therefore not responsible for their content and availability. Conditions applicable to any resources provided by third parties, including those applicable to any possible grant of rights in content, result from each such third parties’ terms and conditions or, in the absence of those, applicable statutory law. In particular, on Geppaw Users may see advertisements provided by third parties. The Owner does not control or moderate the advertisements displayed via Geppaw. If Users click on any such advertisement, they will be interacting with any third party responsible for that advertisement. The Owner is not responsible for any matters resulting from such interaction with third parties, such as anything resulting from visiting third-party websites or using third-party content. Acceptable use Geppaw and the Service may only be used within the scope of what they are provided for, under these Terms and applicable law. Users are solely responsible for making sure that their use of Geppaw and/or the Service violates no applicable law, regulations or third-party rights. Therefore, the Owner reserves the right to take any appropriate measure to protect its legitimate interests including denying Users access to Geppaw or the Service, terminating contracts, reporting any misconduct performed through Geppaw or the Service to the competent authorities – such as judicial or administrative authorities – whenever Users are suspected to be in violation of any laws, regulations, third-party rights and/or these Terms, including, but not limited to, by engaging in any of the following activities: Conduct restrictions pretending to fulfill any possible condition or requirements for accessing Geppaw and/or using the Services, such as for instance being adult according to law or qualifying as a Consumer; concealing their identity or stealing someone else’s identity or pretend to be or represent a third-party, if not allowed to do so by such third-party; manipulating identifiers to disguise or otherwise conceal the origin of their messages or of the content posted; defaming, abusing, harassing, using threatening practices, threatening or violating the legal rights of others in any other way; promoting activity that may endanger the User’s life or the life of any other User or lead to physical harm. This includes but is not limited to suicide threats or instigations, intentional physical trauma, the use of illegal drugs, or excessive drinking. Under no circumstance is any User allowed to post any content promoting and/or encouraging and/or showing any self-destructive or violent behavior on Geppaw; probing, scanning or testing the vulnerability of Geppaw, including the services or any network connected to the website, nor breaching the security or authentication measures on Geppaw, including the services or any network connected to Geppaw; installing, embedding, uploading or otherwise incorporating any malware into or via Geppaw; using Geppaw or the technical infrastructure in an abusive, excessive or otherwise inappropriate way (for example: for spamming purposes); attempting to disrupt or tamper with the technical infrastructure in a manner that harms or places an undue burden on Geppaw or the Service; offering Products via Geppaw that cannot legally be sold or that are currently not available for sale (e.g. not in stock); manipulating the price of Products offered or failing to deliver Products sold; instigating other Users to complete a transaction started on Geppaw outside of Geppaw in order to save any applicable service fees; Scraping adopting any automated process to extract, harvest or scrape information, data and/or content from Geppaw and all the digital properties thereto related unless where explicitly allowed to do so by the Owner; Content restrictions disseminating or publishing content that is unlawful, obscene, illegitimate, libelous or inappropriate; publishing any content that promotes, either directly or indirectly, hate, racism, discrimination, pornography, violence; disseminating or publishing any content that is false or may create unjustified alarm; using Geppaw to publish, disseminate or otherwise provide content protected by intellectual property laws, including but not limited to patent, trademark or copyright law, unlawfully and without the legitimate right-holder’s consent; using Geppaw to publish, disseminate or otherwise make available any other content which infringes on any third-party rights, including but not limited to state, military, trade or professional secrets and personal data; publishing any content or carrying out any activity that disrupts, interrupts, harms, or otherwise violates the integrity of Geppaw or another User’s experience or devices. Such activities include: spamming, distributing unauthorized advertisements, phishing, defrauding others, spreading malware or viruses etc.; publishing or otherwise disseminating false, inaccurate, misleading, defamatory, or libellous content regarding any Products offered via Geppaw; User protection misappropriating any account in use by another User; harvesting or collecting any personally identifying information of other Users including but not limited to their email addresses or contact information, by circumventing the privacy setting of other Users’ accounts on Geppaw or by any other means; using any information relating to other Users, including personal or contact data, for purposes other than those Geppaw is intended for; Commercial use restrictions registering or using Geppaw in order to promote, sell or advertise products or services of any kind in any way; indicating or trying to imply in any manner, that a User stands in a qualified relationship with Geppaw or that Geppaw has endorsed the User, the User’s products or services or any third party’s products and services for any purpose; Software license Any intellectual or industrial property rights, and any other exclusive rights on software or technical applications embedded in or related to Geppaw are held by the Owner and/or its licensors. Subject to Users’ compliance with and notwithstanding any divergent provision of these Terms, the Owner merely grants Users a revocable, non-exclusive, non-sublicensable and non-transferable license to use the software and/or any other technical means embedded in the Service within the scope and for the purposes of Geppaw and the Service offered. This license does not grant Users any rights to access, usage or disclosure of the original source code. All techniques, algorithms, and procedures contained in the software and any documentation thereto related is the Owner’s or its licensors’ sole property. All rights and license grants to Users shall immediately terminate upon any termination or expiration of the Agreement. API usage terms Users may access their data relating to Geppaw via the Application Program Interface (API). Any use of the API, including use of the API through a third-party product/service that accesses Geppaw, is bound by these Terms and, in addition, by the following specific terms: the User expressly understands and agrees that the Owner bears no responsibility and shall not be held liable for any damages or losses resulting from the User’s use of the API or their use of any third-party products/services that access data through the API. TERMS AND CONDITIONS OF SALE Paid Products Some of the Products provided on Geppaw, as part of the Service, are provided on the basis of payment. The fees, duration and conditions applicable to the purchase of such Products are described below and in the dedicated sections of Geppaw. To purchase Products, the User must register or log into Geppaw. Product description Prices, descriptions or availability of Products are outlined in the respective sections of Geppaw and are subject to change without notice. While Products on Geppaw are presented with the greatest accuracy technically possible, representation on Geppaw through any means (including, as the case may be, graphic material, images, colors, sounds) is for reference only and implies no warranty as to the characteristics of the purchased Product. The characteristics of the chosen Product will be outlined during the purchasing process. The offer of Products is nonbinding. In order to complete the purchase, Users are requested to submit a binding order. Only once such order is accepted is the contract concluded. Purchasing process Any steps taken from choosing a Product to order submission form part of the purchasing process. The purchasing process includes these steps: Users must choose the desired Product and verify their purchase selection. After having reviewed the information displayed in the purchase selection, Users may place the order by submitting it. Order submission When the User submits an order, the following applies: Each order submitted constitutes an offer to purchase. The submission of the order creates for the User the obligation to pay the price, taxes and possible further fees and expenses, as specified on the order page. In case the purchased Product requires active input from the User, such as the provision of personal information or data, specifications or special wishes, the order submission creates an obligation for the User to cooperate accordingly. Upon submission of the order, Users will receive a receipt. Unless stated otherwise in the relevant communication, the aforementioned receipt merely indicates reception of the order and does not constitute acceptance of the order. Order acceptance Unless the order receipt expressly includes the acceptance of the order, in which case the contract is therefore then entered into, the purchase contract is entered into at the moment the User receives the communication of order acceptance. Subject to availability and to the Seller’s and/or Owner’s discretion, the order shall be accepted without undue delay. If the order is not accepted, the Seller and/or Owner shall issue a refund. The rejection of an order shall not entitle the User to bring any claim against the Seller or the Owner, including compensation for damages. All notifications related to the described purchasing process shall be sent to the email address provided by the User for such purposes. Prices Users are informed during the purchasing process and before order submission, about any fees, taxes and costs (including, if any, delivery costs) that they will be charged. Prices on Geppaw are displayed: either exclusive or inclusive of any applicable fees, taxes and costs, depending on the section the User is browsing. Offers and discounts Sellers may offer discounts or provide special offers for the purchase of Products. Any such offer or discount shall always be subject to the eligibility criteria and the terms and conditions set out in the corresponding section of Geppaw. Offers and discounts are always granted at the Seller’s sole discretion. Repeated or recurring offers or discounts create no claim/title or right that Users may enforce in the future. Depending on the case, discounts or offers shall be valid for a limited time only or while stocks last. Coupons Offers or discounts can be based on Coupons. If breach of the conditions applicable to Coupons occurs, the Seller can legitimately refuse to fulfill its contractual obligations and expressly reserves the right to take appropriate legal action to protect its rights and interests. Notwithstanding the provisions below, any additional or diverging rules applicable to using the Coupon displayed in the corresponding information page or on the Coupon itself shall always prevail. Unless otherwise stated, these rules apply to the use of Coupons: Each Coupon is only valid when used in the manner and within the timeframe specified on the website and/or the Coupon; A Coupon may only be applied, in its entirety, at the actual time of purchase – partial use is not permitted; Unless otherwise stated, single-use Coupons may only be used once per purchase and therefore may only be applied a single time even in cases involving installment-based purchases; A Coupon cannot be applied cumulatively; The Coupon must be redeemed exclusively within the time specified in the offer. After this period, the Coupon will automatically expire, precluding any possibility for the User to claim the relevant rights, including cash-out; The User is not entitled to any credit/refund/compensation if there is a difference between the value of the Coupon and the redeemed value; The Coupon is intended solely for non–commercial use. Any reproduction, counterfeiting and commercial trade of the Coupon is strictly forbidden, along with any illegal activity related to the purchase and/or use of the Coupon. Methods of payment Information related to accepted payment methods are made available during the purchasing process. Some payment methods may only be available subject to additional conditions or fees. In such cases related information can be found in the dedicated section of Geppaw. All payments are independently processed through third-party services. Therefore, Geppaw does not collect any payment information – such as credit card details – but only receives a notification once the payment has been successfully completed. If a payment through the available methods fails or is refused by the payment service provider, the Owner shall be under no obligation to fulfill the purchase order. Any possible costs or fees resulting from the failed or refused payment shall be borne by the User. Purchase via app store Geppaw or specific Products available for sale on Geppaw must be purchased via a third-party app store. To access such purchases, Users must follow the instructions provided on the relevant online store (such as “Apple App Store” or “Google Play”), which may vary depending on the particular device in use. Unless otherwise specified, purchases done via third-party online stores are also subject to such third-parties’ terms and conditions, which, in case of any inconsistency or conflict, shall always prevail upon these Terms. Users purchasing through such third-party online stores must therefore read such terms and conditions of sale carefully and accept them. Retention of Product ownership Until payment of the total purchase price is received by the Owner, any Products ordered shall not become the User’s property. Retention of usage rights Users do not acquire any rights to use the purchased Product until the total purchase price is received by the Owner. Delivery Delivery of digital content Unless otherwise stated, digital content purchased on Geppaw is delivered via download on the device(s) chosen by Users. Users acknowledge and accept that in order to download and/or use the Product, the intended device(s) and its respective software (including operating systems) must be legal, commonly used, up-to-date, and consistent with current market-standards. Users acknowledge and accept that the ability to download the purchased Product may be limited in time and space. Performance of services The purchased service shall be performed or made available within the timeframe specified on Geppaw or as communicated before the order submission. Contract duration Trial period Users have the option to test Geppaw or selected Products during a limited and non-renewable trial period, at no cost. Some features or functions of Geppaw may not be available to Users during the trial period. Further conditions applicable to the trial period, including its duration, will be specified on Geppaw. The trial period shall end automatically and shall not convert into any paid Product unless the User actively purchases such paid Product. Subscriptions Subscriptions allow Users to receive a Product continuously or regularly over time. Details regarding the type of subscription and termination are outlined below. Fixed-term subscriptions Paid fixed-term subscriptions start on the day the payment is received by the Owner and last for the subscription period chosen by the User or otherwise specified during the purchasing process. Once the subscription period expires, the Product shall no longer be accessible. Subscriptions handled via Apple ID Users may subscribe to a Product using the Apple ID associated with their Apple App Store account by using the relevant process on Geppaw. When doing so, Users acknowledge and accept that any payment due shall be charged to their Apple ID account; subscriptions are automatically renewed for the same duration unless the User cancels at least 24 hours before the current period expires; any and all fees or payments due for renewal will be charged within 24-hours before the end of the current period; subscriptions can be managed or cancelled in the Users’ Apple App Store account settings. The above shall prevail upon any conflicting or diverging provision of these Terms. Automatic renewal of fixed-term subscriptions Subscriptions are automatically renewed through the payment method that the User chose during purchase. The renewed subscription will last for a period equal to the original term. The User shall receive a reminder of the upcoming renewal with reasonable advance, outlining the procedure to be followed in order to cancel the automatic renewal. Termination Subscriptions may be terminated by sending a clear and unambiguous termination notice to the Owner using the contact details provided in this document, or — if applicable — by using the corresponding controls inside Geppaw. If the notice of termination is received by the Owner before the subscription renews, the termination shall take effect as soon as the current period is completed. Exception for Consumers based in Germany However, regardless of the above, if the User is based in Germany and qualifies as a Consumer, the following applies: At the end of the initial term, subscriptions are automatically extended for an unlimited period, unless the User terminates before the end of such term. The fee due upon extension will be charged on the payment method that the User chose during purchase. After extension, the subscription will last for an indefinite period and may be terminated monthly. The User shall receive a reminder of the upcoming unlimited extension with reasonable advance, outlining the procedure to be followed in order to prevent the extension or terminate the subscription thereafter. Termination Extended subscriptions may be terminated at any time by sending a clear and unambiguous termination notice to the Owner using the contact details provided in this document, or — if applicable — by using the corresponding controls inside Geppaw. If the notice of termination is received by the Owner by the end of the current month, the subscription shall expire at the end of such month. User rights Right of withdrawal Unless exceptions apply, the User may be eligible to withdraw from the contract within the period specified below (generally 14 days), for any reason and without justification. Users can learn more about the withdrawal conditions within this section. The right of withdrawal does not apply to contracts that have been entered into with the Owner. It may, however, apply to contracts entered into with Sellers. If applicable, the right to withdraw from contracts entered into with Sellers via Geppaw is subject to the conditions and specifications made available by each Seller on Geppaw. Liability and indemnification EU Users Indemnification The User agrees to indemnify and hold the Owner and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners and employees harmless from and against any claim or demand ⁠— including but not limited to lawyer’s fees and costs ⁠— made by any third party due to or in relation with any culpable use of or connection to the Service, violation of these Terms, infringement of any third-party rights or statutory provision by the User or its affiliates, officers, directors, agents, co-branders, partners and employees to the extent allowed by applicable law. Limitation of liability Unless otherwise explicitly stated and without prejudice to applicable statutory product liability provisions, Users shall have no right to claim damages against the Owner (or any natural or legal person acting on its behalf). This does not apply to damages to life, health or physical integrity, damages resulting from the breach of an essential contractual obligation such as any obligation strictly necessary to achieve the purpose of the contract, and/or damages resulting from intent or gross negligence, as long as Geppaw has been appropriately and correctly used by the User. Unless damages have been caused by way of intent or gross negligence, or they affect life, health or physical integrity, the Owner shall only be liable to the extent of typical and foreseeable damages at the moment the contract was entered into. Australian Users Limitation of liability Nothing in these Terms excludes, restricts or modifies any guarantee, condition, warranty, right or remedy which the User may have under the Competition and Consumer Act 2010 (Cth) or any similar State and Territory legislation and which cannot be excluded, restricted or modified (non-excludable right). To the fullest extent permitted by law, our liability to the User, including liability for a breach of a non-excludable right and liability which is not otherwise excluded under these Terms of Use, is limited, at the Owner’s sole discretion, to the re-performance of the services or the payment of the cost of having the services supplied again. US Users Disclaimer of Warranties Geppaw is provided strictly on an “as is” and “as available” basis. Use of the Service is at Users’ own risk. To the maximum extent permitted by applicable law, the Owner expressly disclaims all conditions, representations, and warranties — whether express, implied, statutory or otherwise, including, but not limited to, any implied warranty of merchantability, fitness for a particular purpose, or non-infringement of third-party rights. No advice or information, whether oral or written, obtained by user from owner or through the Service will create any warranty not expressly stated herein. Without limiting the foregoing, the Owner, its subsidiaries, affiliates, licensors, officers, directors, agents, co-branders, partners, suppliers and employees do not warrant that the content is accurate, reliable or correct; that the Service will meet Users’ requirements; that the Service will be available at any particular time or location, uninterrupted or secure; that any defects or errors will be corrected; or that the Service is free of viruses or other harmful components. Any content downloaded or otherwise obtained through the use of the Service is downloaded at users own risk and users shall be solely responsible for any damage to Users’ computer system or mobile device or loss of data that results from such download or Users’ use of the Service. The Owner does not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the Service or any hyperlinked website or service, and the Owner shall not be a party to or in any way monitor any transaction between Users and third-party providers of products or services. The Service may become inaccessible or it may not function properly with Users’ web browser, mobile device, and/or operating system. The owner cannot be held liable for any perceived or actual damages arising from Service content, operation, or use of this Service. Federal law, some states, and other jurisdictions, do not allow the exclusion and limitations of certain implied warranties. The above exclusions may not apply to Users. This Agreement gives Users specific legal rights, and Users may also have other rights which vary from state to state. The disclaimers and exclusions under this agreement shall not apply to the extent prohibited by applicable law. Limitations of liability To the maximum extent permitted by applicable law, in no event shall the Owner, and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers and employees be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the Service; and any damage, loss or injury resulting from hacking, tampering or other unauthorized access or use of the Service or User account or the information contained therein; any errors, mistakes, or inaccuracies of content; personal injury or property damage, of any nature whatsoever, resulting from User access to or use of the Service; any unauthorized access to or use of the Owner’s secure servers and/or any and all personal information stored therein; any interruption or cessation of transmission to or from the Service; any bugs, viruses, trojan horses, or the like that may be transmitted to or through the Service; any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Service; and/or the defamatory, offensive, or illegal conduct of any User or third party. In no event shall the Owner, and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers and employees be liable for any claims, proceedings, liabilities, obligations, damages, losses or costs in an amount exceeding the amount paid by User to the Owner hereunder in the preceding 12 months, or the period of duration of this agreement between the Owner and User, whichever is shorter. This limitation of liability section shall apply to the fullest extent permitted by law in the applicable jurisdiction whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if company has been advised of the possibility of such damage. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, therefore the above limitations or exclusions may not apply to User. The terms give User specific legal rights, and User may also have other rights which vary from jurisdiction to jurisdiction. The disclaimers, exclusions, and limitations of liability under the terms shall not apply to the extent prohibited by applicable law. Indemnification The User agrees to defend, indemnify and hold the Owner and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers and employees harmless from and against any and all claims or demands, damages, obligations, losses, liabilities, costs or debt, and expenses, including, but not limited to, legal fees and expenses, arising from User’s use of and access to the Service, including any data or content transmitted or received by User; User’s violation of these terms, including, but not limited to, User’s breach of any of the representations and warranties set forth in these terms; User’s violation of any third-party rights, including, but not limited to, any right of privacy or intellectual property rights; User’s violation of any statutory law, rule, or regulation; any content that is submitted from User’s account, including third party access with User’s unique username, password or other security measure, if applicable, including, but not limited to, misleading, false, or inaccurate information; User’s wilful misconduct; or statutory provision by User or its affiliates, officers, directors, agents, co-branders, partners, suppliers and employees to the extent allowed by applicable law. Common provisions No Waiver The Owner’s failure to assert any right or provision under these Terms shall not constitute a waiver of any such right or provision. No waiver shall be considered a further or continuing waiver of such term or any other term. Service interruption To ensure the best possible service level, the Owner reserves the right to interrupt the Service for maintenance, system updates or any other changes, informing the Users appropriately. Within the limits of law, the Owner may also decide to suspend or terminate the Service altogether. If the Service is terminated, the Owner will cooperate with Users to enable them to withdraw Personal Data or information in accordance with applicable law. Additionally, the Service might not be available due to reasons outside the Owner’s reasonable control, such as “force majeure” (eg. labor actions, infrastructural breakdowns or blackouts etc). Service reselling Users may not reproduce, duplicate, copy, sell, resell or exploit any portion of Geppaw and of its Service without the Owner’s express prior written permission, granted either directly or through a legitimate reselling programme. Privacy policy To learn more about the use of their Personal Data, Users may refer to the privacy policy of Geppaw. Intellectual property rights Without prejudice to any more specific provision of these Terms, any intellectual property rights, such as copyrights, trademark rights, patent rights and design rights related to Geppaw are the exclusive property of the Owner or its licensors and are subject to the protection granted by applicable laws or international treaties relating to intellectual property. All trademarks — nominal or figurative — and all other marks, trade names, service marks, word marks, illustrations, images, or logos appearing in connection with Geppaw are, and remain, the exclusive property of the Owner or its licensors and are subject to the protection granted by applicable laws or international treaties related to intellectual property. Changes to these Terms The Owner reserves the right to amend or otherwise modify these Terms at any time. In such cases, the Owner will appropriately inform the User of these changes. Such changes will only affect the relationship with the User for the future. The continued use of the Service will signify the User’s acceptance of the revised Terms. If Users do not wish to be bound by the changes, they must stop using the Service. Failure to accept the revised Terms, may entitle either party to terminate the Agreement. The applicable previous version will govern the relationship prior to the User’s acceptance. The User can obtain any previous version from the Owner. If required by applicable law, the Owner will specify the date by which the modified Terms will enter into force. Assignment of contract The Owner reserves the right to transfer, assign, dispose of by novation, or subcontract any or all rights or obligations under these Terms, taking the User’s legitimate interests into account. Provisions regarding changes of these Terms will apply accordingly. Users may not assign or transfer their rights or obligations under these Terms in any way, without the written permission of the Owner. Contacts All communications relating to the use of Geppaw must be sent using the contact information stated in this document. Severability Should any provision of these Terms be deemed or become invalid or unenforceable under applicable law, the invalidity or unenforceability of such provision shall not affect the validity of the remaining provisions, which shall remain in full force and effect. US Users Any such invalid or unenforceable provision will be interpreted, construed and reformed to the extent reasonably required to render it valid, enforceable and consistent with its original intent. These Terms constitute the entire Agreement between Users and the Owner with respect to the subject matter hereof, and supersede all other communications, including but not limited to all prior agreements, between the parties with respect to such subject matter. These Terms will be enforced to the fullest extent permitted by law. EU Users Should any provision of these Terms be or be deemed void, invalid or unenforceable, the parties shall do their best to find, in an amicable way, an agreement on valid and enforceable provisions thereby substituting the void, invalid or unenforceable parts. In case of failure to do so, the void, invalid or unenforceable provisions shall be replaced by the applicable statutory provisions, if so permitted or stated under the applicable law. Without prejudice to the above, the nullity, invalidity or the impossibility to enforce a particular provision of these Terms shall not nullify the entire Agreement, unless the severed provisions are essential to the Agreement, or of such importance that the parties would not have entered into the contract if they had known that the provision would not be valid, or in cases where the remaining provisions would translate into an unacceptable hardship on any of the parties. Governing law These Terms are governed by the law of the place where the Owner is based, as disclosed in the relevant section of this document, without regard to conflict of laws principles. Exception for European Consumers However, regardless of the above, if the User qualifies as a European Consumer and has their habitual residence in a country where the law provides for a higher consumer protection standard, such higher standards shall prevail. Venue of jurisdiction The exclusive competence to decide on any controversy resulting from or connected to these Terms lies with the courts of the place where the Owner is based, as displayed in the relevant section of this document. Exception for European Consumers The above does not apply to any Users that qualify as European Consumers, nor to Consumers based in Switzerland, Norway or Iceland. US Users Each party specifically waives any right to trial by jury in any court in connection with any action or litigation. Any claims under these terms shall proceed individually and no party shall join in a class action or other proceeding with or on behalf of others. US Users Surviving provisions This Agreement shall continue in effect until it is terminated by either Geppaw or the User. Upon termination, the provisions contained in these Terms that by their context are intended to survive termination or expiration will survive, including but not limited to the following: the User’s grant of licenses under these Terms shall survive indefinitely; the User’s indemnification obligations shall survive for a period of five years from the date of termination; the disclaimer of warranties and representations, and the stipulations under the section containing indemnity and limitation of liability provisions, shall survive indefinitely. Dispute resolution Amicable dispute resolution Users may bring any disputes to the Owner who will try to resolve them amicably. While Users’ right to take legal action shall always remain unaffected, in the event of any controversy regarding the use of Geppaw or the Service, Users are kindly asked to contact the Owner at the contact details provided in this document. The User may submit the complaint including a brief description and if applicable, the details of the related order, purchase, or account, to the Owner’s email address specified in this document. The Owner will process the complaint without undue delay and within 21 days of receiving it. Amicable resolution of disputes between Users Users may bring disputes with other Users resulting from their interaction via Geppaw to the Owner, who will then try to mediate the conflict in order to achieve an amicable solution. While Users’ right to take legal action shall always remain unaffected, if any such controversy between Users should arise in connection with using Geppaw or the Service, Users are kindly asked to contact the Owner at the contact details provided in this document. Online dispute resolution for Consumers The European Commission has established an online platform for alternative dispute resolutions that facilitates an out-of-court method for solving any dispute related to and stemming from online sale and service contracts. As a result, any European Consumer can use such platform for resolving any dispute stemming from contracts which have been entered into online. The platform is available at the following link. Definitions and legal references Latest update: October 27, 2022